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Is the peer to peer model the future of logistics?

Andrew - 23.03.2016

In the past year or so, to ‘Uber it’ joined ‘googling’ as a verb among trendy modern-day shoppers. However it’s not just taxis that are making use of the peer to peer model. From car shares to dog walking, storage sharing to Airbnb, one thing all 'sharing economy' businesses have in common is making use of existing space, services or labour.

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Past the point of no returns – making reverse logistics pay

Tom - 16.03.2016

Logistics has played the ever-quickening game of catch-up against the major retailers, who are able to keep pushing the boundaries of what can be achieved in online retail. From locker collection to guaranteed pre-9am arrival, innovation has forced us to improve, and as a result, our delivery industry is one of the best in the world. But there’s one last hurdle – returns.

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Paying homage to the saviour of bricks and mortar – click and collect

Andrew - 22.01.2016

By 2018, the UK will see one in five retail stores close. Dramatic predictions and something the Centre for Retail Research has dubbed the ‘growing retail crisis’. But, with UK consumer spending intentions having risen for the fifth consecutive quarter and click and collect growing by 20% each year, could internet retailing buck the trend and help bricks and mortar stores to weather the storm?

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Future gazing: what’s in store for delivery in 2016

Andrew - 30.12.2015

No-one can say it hasn’t been exciting. The past 11 months in the delivery sector has seen everything we expected to happen – and plenty we didn’t. So, one year on, what technologies can we expect to see emerge or continue to be developed, and what will be the focus for consumers and retailers in 2016? Here are our predictions:

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Customer expectations on returns management: The next frontier for retailers to conquer

Andrew - 22.12.2015

Returns are part and parcel of a customer’s purchasing decision, but for too long, many retailers have thought of returns as a regrettable inconvenience; that the Consumer Contracts Regulations and its statutory two week returns legislation is just another way to make an already challenged industry work harder for its money. We’ve got to stop thinking of returns like this.

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Why Black Friday needs a rebrand

Andrew - 07.12.2015

Just seven days ago, we waited with baited breath in anticipation of how the day we love to hate would pan out for retailers and shoppers. But Black Friday has been a very different beast this year.

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Video Discussion - Internet Retailing panel discussion on trading internationally

Andrew - 22.09.2015

Watch this video of the discussion panel to hear some great advice on what to consider before expanding overseas. For instance, if you’re receiving orders from a certain country, does that make it your first choice for expansion? Not necessarily! It might be a bad idea if local courier services are immature. Similarly, if you’re known for your fast delivery in the UK, how will you translate that reputation to Europe or further? Have you taken into account what the customer expectations are in that country? An example is the mature market for lockers in eastern Europe which are still very new in the UK.

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